Grievance Policy
Customer Complaints & Resolution Process
Our Commitment to You
We value our customers and are committed to resolving complaints fairly and promptly. Your satisfaction is our priority, and we take every concern seriously.
How to File a Complaint
Customers may submit grievances through any of the following channels:
Phone Call
Call our support line during business hours
Message us on WhatsApp for quick assistance
Send detailed complaint to support email
Office Visit
Visit our physical office location
Information Required
To help us resolve your complaint quickly, please provide the following information:
Customer Name
Your full name as registered
Phone Number
The number used for service
Service Type
Type of service purchased
Transaction Date
Date of the transaction
Complaint Details
Clear description of the issue
Resolution Timeline
Step 1: Complaint Submission
Customer submits complaint through any channel
Day 0Step 2: Acknowledgment
We acknowledge receipt within 4 hours
Same DayStep 3: Initial Response
We aim to respond with initial assessment within 24-48 hours
Day 1-2Step 4: Resolution
Issue resolved or escalated if needed
Day 3-5Escalation Process
Customer Support
Initial complaint handled by support team
Team Lead Review
Unresolved issues escalated to team lead
Management Review
Complex cases reviewed by management
Confidentiality Assurance
We treat all grievances confidentially and fairly. Your personal information is protected according to our Privacy Policy.